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The novelty has worn off, it’s time to smarten up our act.

Small businesses and individual entrepreneurs have responded valiantly to Covid-19 by pivoting their businesses in double-quick time: changing mechanisms for delivery, providing customer service and holding meetings online using Zoom or one of the myriad other services out there. At times it has been a steep learning curve. We’ve had to be forgiving of technical issues, zoom bombers and interruptions from household pets, delivery drivers and of course, children.

This isn’t going away…

It’s becoming clear that our way of working has changed fundamentally. Delivering content, communications and customer service using online tools has become mainstream. For small businesses, charities and individual entrepreneurs using online tools makes great sense both in terms of timeliness and practicality: zero travel, global reach. It makes sense on so many levels.

There’s always a but though, isn’t there? The days of accepting a few rough edges because we’re working in ‘unprecedented times’ are soon going to be a thing of the past. It really is time to make sure that you are using it well, set things up to ensure your meeting runs smoothly. Running a meeting, sharing a screen, responding to chat and managing breakout rooms can be intense and time-consuming. Doing it well means you’re probably not doing it on your own.

Meeting support isn’t a new thing – think Minutes Secretaries, AV Technicians and Joe down the corridor who knows how to make the blasted smartboard work. From taking minutes to trouble-shooting behind the scenes, we’re specialists in providing ad hoc, flexible business support services, so why not contact us to discuss how we can help you today?


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